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Monday, October 12 • 1:30pm - 2:45pm
20 Questions You Should Ask Your TPA

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Workers’ compensation is complex and continually impacted by emerging issues. When partnering with a TPA for your claims/risk services, you are handing a great deal of responsibility over to them. Their performance will drive your results. In this session, we’ll provide insight into both due diligence during the proposal stage and ongoing performance oversight for your TPA partnership.

You’ll learn how to uncover the keys to quality claims management. We’ll explore issues such as “Is the TPA investing in the right programs to control frequency and medical and pharmacy costs?” “How will you be able to benchmark your results?” “What is the true culture of the company?” “How prepared and motivated are their claims adjusters to drive results for you?”

avatar for Frank Altiere

Frank Altiere

President, PMA Management Corp.
Mr. Altiere is the president of PMA Management Corp. Prior to assuming his current position in January 1999, he held various positions since beginning his career with PMA, including risk control representative, account executive, district manager, branch manager, vice president, and regional vice president. Mr. Altiere is a graduate of Edinboro University. He has earned his CPCU, RIMS Fellow, ARM, AU, IIA, and AIS designations. Mr. Altiere... Read More →
avatar for Benjamin Evans

Benjamin Evans

Executive Director, Office of Risk Management & Insurance, University of Pennsylvania
Ben Evans is the executive director of risk management and insurance at the University of Pennsylvania. His responsibilities include oversight of the insurance and risk management programs for the university and the University of Pennsylvania Health System. Prior to joining Penn, Mr. Evans served as director of risk management and insurance at Temple University. In that role, Mr. Evans was responsible for management of various university and... Read More →
avatar for Roger Fell

Roger Fell

Managing Director, Marsh USA Inc.
A Senior Client Executive in the Global Risk Management Practice of Marsh’s Philadelphia Office, Roger has personal experience developing and managing risk management programs for several industries including, higher education, manufacturing, telecommunications, technology, healthcare, apparel, pharmaceuticals, and utilities. Currently Roger is responsible for managing several major accounts in the office. | | He started his career in with... Read More →

Monday October 12, 2015 1:30pm - 2:45pm
Minneapolis Ballroom A Hilton Minneapolis